MEMORANDUM ORDER NO. 2020-01-A (Download here)
Clarification on Item 3 of Memorandum Order No. 2020-01
In the provision of water utilities (WUs)/water service providers (WSPs) of continuous and enhanced water supply services in all areas of operation under threat of Covid-19 as provided for in Memorandum Order No. 2020-01, NWRB issued Memorandum Order No. 2020-01-A to clarify that while WUs/WSPs are directed to refrain from disconnecting water supply to individual households for the duration of the State of Public Health Emergency, it is not intended to protect abusive water consumers, neither was it meant to exempt the latter from paying the appropriate amount corresponding the volume consumed.