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LATEST APPROVED POLICIES
Policy on Streamlining and Process Improvement of NWRB's Frontline Services in Compliance with R.A. 11032, as Revised 2022
NWRB Res. No. 21-0322 was approved by the Board on its meeting held on March 30, 2022 which provides the amendment to Res. No. 15-0719 on streamlining and process improvements of NWRB's frontline services to be harmonized with existing special laws and/or IRRs and to be consistent with the Agency's updated Citizen's Charter.
Extension of Time on the Submission of Annual Report and Payment of Supervision and Regulation Fees During the State of Public Health Emergency
NWRB Res. No. 26-0222 was approved by the Board on its meeting held on February 16, 2022 which provides CPC grantees a two (2) months extension period on the submission of Annual Reports and payment of Supervision and Regulation Fees, which fall due on May 30, 2022 and September 30, 2022, respectively during the State of Public Health Emergency.
Amendment on the Extension of Validity of Conditional Water Permit During the State of Public Health Emergency
NWRB Res. No. 05-0320-B was approved by the Board on its meeting held on 27 October 2021 which provides that all CWPs  that have expired after 30 September 2021 including those with granted extensions shall be valid until Sept. 30, 2022, unless Proclamation No. 1218 S 2021 is earlier lifted or extended as the circumstances may warrant. In the case where the said proclamation is earlier lifted, a 30-day grace period shall render the above-mentioned CWPs to still be valid from the date of lifting.
Further Amending the Policy Guidelines on the Processing and Issuance of WPs and CWPs
NWRB Res. No. 15-0921 was approved by the Board on its meeting held on September 22, 2021 which provides that all holders of CWP for municipal use shall secure a CPC and maintain the same in good standing until the WP has been issued, otherwise, the CWP will be cancelled or revoked. On the other hand, all holders of a WP for municipal use shall maintain the legality and good standing of a CPC, otherwise the same can be a ground for the cancellation of the WP. Likewise, water permittees for municipal use not required by law to secure a CPC shall also maintain their WPs in good standing, otherwise the same may be cancelled or revoked.

Continuous And Enhanced Water Supply Services In All Areas Of Operation Under Threat Of COVID-19

In line with Presidential Proclamation No. 922 of March 9, 2020, Declaring a State of Public Health Emergency Throughout the Philippines, and Memorandum from the Executive Secretary dated 16 March 2020 on the Community Quarantine over the Entire Luzon and to promote effective management of the Coronavirus Disease (COVID-19) situation or prevent further occurrence/outbreak of said Disease in other areas, unhampered delivery of safe water supply services to individual households and communities is highly essential to maintain personal hygiene and good health. Therefore, all water utilities/ water service providers are hereby directed to do or perform the following, viz :

1.    Submit a Waterworks Operation Action Plan on or before March 31, 2020, detailing therein appropriate measures/actions to ensure and maintain, if operationally feasible, a twenty-four-hour daily (24/7) continuous, steady, and uninterrupted supply of safe water within your respective areas of operation

2.    In the higher interest of public service and for the common good of the people, provide water to individual persons, households, and persons or entities performing functions or duties that are essential to the interest of public health, safety and welfare, who are in need but without available water supply within or outside your respective areas, at a minimal or if necessary and to promote human rights, of no cost to the needy.

3.    Refrain from disconnecting water supply to individual households for the duration of the State of Public Health Emergency, unless the reason is to conserve or control wanton or excessively wasteful use of precious safe water; should the latter be the case, do not hesitate to report and ask for police assistance.


4.    Should it be impracticable or when the prevailing situation makes it improbable for the water utility operator to conduct meter-reading according to its usually or regularly calendared period, the water utility/service provider concerned may or may not issue a Statement of Account until actual reading of individual meters has been undertaken.

After actual reading of meters has been undertaken, water utilities should consider the best interest of the consuming public in determining the appropriate billing computations and according to their water rates as approved by the regulation authority.

5.    Report or immediately notify the National Water Resources Board (NWRB), of any interruption or stoppage of water supply/service operation, whether partly or totally, or any complaint with regard to quality of water, and the measures or actions taken on such complaint/s.

In furtherance thereof, all reports or notices shall be submitted to the official e-mail addresses, as listed/provided herein: (This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.).  For facility and uniformity of reporting, please use the report form (WUD Emergency Report Form No. 1) that can be downloaded from the NWRB website.

For strict compliance.

 

DR. SEVILLO D. DAVID, JR., CESO III
              Executive Director

 

Download Memo Order and Form here.